Terms of Service

These Terms of Service ("Terms") govern your access to and use of Trackiverse ("Trackiverse," "we," "us," or "our"), including our website at trackiverse.com, related applications, and services (collectively, the "Service"). By accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 13 years old, or the minimum age of digital consent in your country, to use the Service. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. The Service

Trackiverse provides tools to organize and share project progress—including timelines, tasks, features, workspaces, sharing links, and optional integrations (for example, Slack and Model Context Protocol (MCP) connectivity for supported workflows). If you connect a third-party AI client (for example ChatGPT) to Trackiverse via MCP, that client may access or update your content only as allowed by your account, the client’s permissions, and these Terms. Features may vary by plan. We may modify, suspend, or discontinue parts of the Service with reasonable notice where practicable.

3. Accounts and security

You are responsible for safeguarding your account credentials and for activity under your account. Notify us promptly at hello@trackiverse.com if you suspect unauthorized access. You must provide accurate registration information and keep it current.

4. Acceptable use

You agree not to:

• Violate applicable law or infringe others' rights;
• Upload malware, probe or attack systems, or interfere with the Service or other users;
• Scrape or automate access in a way that overloads or harms the Service without permission;
• Use the Service to send spam or deceptive communications;
• Attempt to access data or accounts you are not authorized to use;
• Reverse engineer or circumvent technical limitations except where permitted by law.

We may suspend or terminate access for violations of these Terms or to protect the Service.

5. Your content

You retain ownership of content you submit to the Service ("Your Content"). You grant Trackiverse a worldwide, non-exclusive license to host, process, transmit, and display Your Content solely to operate, secure, and improve the Service and as described in our Privacy Policy. You represent that you have the rights necessary to grant this license. Sharing links or team visibility may expose Your Content to recipients you choose—we are not responsible for how others use shared materials once you distribute them.

6. Fees, trials, and billing

Paid plans, trials, and seat-based pricing are described at checkout and in-product. Payments are processed by our payment provider (currently Stripe). By subscribing, you authorize us and Stripe to charge your payment method on a recurring basis according to your plan until you cancel through the billing or customer portal flows we provide. Taxes may apply where required. Downgrades or cancellations take effect as described in the billing interface; we do not guarantee refunds except where required by law or expressly stated at purchase.

7. Third-party services

The Service may integrate with third parties (for example, Slack, cloud infrastructure, analytics, or AI tools you connect). Those services are governed by their own terms and privacy policies. We are not responsible for third-party services you enable or connect to your account.

8. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRACKIVERSE AND ITS SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS IS LIMITED TO THE GREATER OF THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM OR ONE HUNDRED U.S. DOLLARS (US$100), EXCEPT WHERE PROHIBITED BY LAW.

10. Indemnity

You will defend and indemnify Trackiverse and its affiliates, officers, and employees against any third-party claims and liabilities arising from Your Content, your misuse of the Service, or your violation of these Terms, to the extent permitted by law.

11. Termination

You may stop using the Service at any time. We may suspend or terminate access for breach of these Terms, risk to the Service, or legal reasons. Provisions that by their nature should survive (including ownership, disclaimers, limitations, and indemnity) will survive termination.

12. Changes to these Terms

We may update these Terms from time to time. We will post the revised Terms on this page and update the "Last updated" date. Material changes may be communicated through the Service or by email where appropriate. Continued use after changes become effective constitutes acceptance of the revised Terms.

13. General

These Terms are governed by the laws of the State of Delaware, United States, excluding conflict of law rules. You agree to the exclusive jurisdiction of the state and federal courts located in Delaware for disputes arising from these Terms, subject to mandatory consumer protections in your jurisdiction where applicable. If any provision is unenforceable, the remaining provisions remain in effect. These Terms constitute the entire agreement between you and Trackiverse regarding the Service and supersede prior agreements on the same subject.

14. Contact

Questions about these Terms: hello@trackiverse.com.